DOS AND DON’TS
Useful 'tips' on what to DO and what NOT TO DO
||Make sure that you check and read through all
documentation carefully and do not be afraid to ask your
Case Manager about anything you are unsure of. To
prevent delays, return all documentation as soon as
possible or as directed by us.
||If you are buying with the aid
of a mortgage, make sure that you arrange this
as soon as, if not before, you have agreed to
purchase your property.
||Make sure that you inform us as early as possible about
any special arrangements or agreements you have made
with the seller or buyer for example over fixtures and
||When buying, make sure that any monies payable e.g.
deposits, completion monies etc. are easily accessible.
Cleared funds will be required for all payments before
they can be used.
||When selling, make sure that you have copies of all
planning consents and other necessary consents for
buildings or alterations that may have been carried out
at the property.
||If you are planning to go away on holiday or business
during your conveyancing transaction, please advise your
Case Manager of the dates you will be away.
||If you are selling, make sure you remember to clear any
sheds, garages and attics/loft space before completion
otherwise you could be liable to your buyer for the cost
of removing these items.
||Do not agree completion dates personally with the seller
or buyer without checking with your Case Manager that
the contracts are ready to be exchanged throughout your
chain. The process is too complicated to predict
completion dates in advance of this stage and this is
one of the most common causes for great anxiety and
||Do not financially commit yourself to anything or make
other arrangements until you have confirmation that
contracts have been exchanged. If necessary make
tentative arrangements only and be ready to change them
if necessary. It is especially important not to commit
yourself either to starting a tenancy or ending a
tenancy before exchange of contracts has been confirmed.
||When selling, do not cancel existing mortgage payments
(if any) until you have confirmation from your Case
Manager that contracts are exchanged.
||When selling, do not cancel your buildings insurance
until your Case Manager has confirmed that your sale has
||When selling or buying, do not make any amendments to
the documents your Case Manager sends you for signature
without first discussing it with us.
||If you are buying or selling
and there are alterations or extensions for
which there seems to be no proper consent, do
not contact your local authority or anyone else
connected with the issue without speaking to us
first. Sometimes you can make it impossible to obtain
insurance cover for missing documents if you have raised
the issue with the authorities or person entitled to
object to the works.